The Telecom Catalog is used for making requests related to voice services, voicemail, wireless services and products, and assists with customer voice and data line changes. All services can be requested directly from the Telecom Catalog.
Processing Steps
- Use your CalNet credentials to log into the Telecom Catalog then select "Service Catalog" from the left navigation bar to place your order. To see a list of all your IST Services in the Telecom Catalog, select "View My Dept's Services."
- To place a change, move or delete a service you must have permissions for that processing unit. If you need assistance with access rights, please contact your department access rights administrator (ARA) for approval or have them place the request for you. Diana serves as the unit administrator for CE3.
- You may also contact telecom@berkeley.edu for help with any of the following:
- Voicemail or password resets
- Repair for existing voice services
- Support for using voice services (ex. Zoom or voicemail support)
- Consultation on voice and data network services
- General inquiries
- After you send the email you will receive an incident request email acknowledgement from ServiceNow. Once an incident is opened, the system issues a tracking number that can be used to follow your request until it is resolved. Comments can be added at any time for the analyst who is working on your incident. You also have the option to call 510-664-9000. Select options 2, 1 to speak to one of our consultants.